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COVID-19 Update

Our promise to you

Your safety is our number one priority. In light of the COVID-19 outbreak, we want to assure you we’re doing everything we can to guarantee our guests a safe and relaxing trip.

 

As of 05 March 2020, the World Health Organization (WHO) continues to advise against the application of travel restrictions to countries experiencing COVID-19 outbreaks. Above Deck stands by this advisory.

 

To best address your worries, however, we’ve also updated our cancellation policies to reflect potential new scenarios.

 

1. Want to book a trip?

If you wish to book a trip for later this summer your trip will be subject to the conditions listed below.

Above Deck will offer a FULL REFUND of the cost of your future boat booking, including any costs already incurred, if your booking is within a country listed as an Affected Area by WHO, and in the case of one or more of the following*:

 

  • An International travel ban is set in your destination, preventing you from travel outside of your country

  • You or a member of your crew has contracted COVID-19

  • The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends all but essential travel to that region

 

*Affected areas are considered those countries, provinces, territories, or cities experiencing ongoing transmission of COVID-19, in contrast to areas reporting only imported cases. This guarantee applies to FUTURE bookings and is redeemable up to 28 days prior to the first day of your trip.

 

*Please note that this does not apply to any flights or transfer costs*

As well as our guarantee, we strongly recommend you get travel insurance to cover the cost of cancelled flights in a worst-case scenario. 

2. Already have a trip booked?

If a trip has to be cancelled due to one or more of the following reasons;

  • An International travel ban is set in your destination, preventing you from travel outside of your country

  • You or a member of your crew has contracted COVID-19

  • The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends all but essential travel to that region

Then we will offer you the opportunity to re-book your trip for the same price later in the year. We are not able to guarantee a refund at this time, however, we are in communication with the charter companies and will fight to arrange refunds on a case by case basis, although this is at the discretion of our partners.

If you are worried about the current climate and you wish to cancel/change your trip, we understand and are relaxing our normal booking policy.

  • We can offer the opportunity to rebook a trip in 2020 or 2021. Your last payment will be suspended until 1 month prior to the date of your future trip.

  • We are not able to offer any refunds for a trip that you have chosen to cancel - we strongly recommend that you rearrange the trip for no extra cost.

Please contact our team as early as possible at info@above-deck.com if you wish to move your trip.

*Please note that this does not apply to any flights or transfer costs*

 

Above Deck continues to monitor the situation and will inform affected travelers of any essential new advisories as soon as possible.

For the latest travel advice, including security and local laws, as well as passport and visa information, visit the FCO website here.

If you have any questions, or wish to discuss your options, please get in touch.

Remember to do your part and keep everyone safe. Thank you.

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