Your safety is our number one priority. In light of the COVID-19 outbreak, we want to assure you we’re doing everything we can to guarantee our guests a safe and relaxing trip.

 

As of 05 March 2020, the World Health Organization (WHO) continues to advise against the application of travel restrictions to countries experiencing COVID-19 outbreaks. Above Deck stands by this advisory.

 

To best address your worries, however, we’ve also updated our cancellation policies to reflect potential new scenarios.

 

1. Want to book a trip?

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If you wish to book a trip for later this summer your trip will be subject to the conditions listed below.

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Above Deck will offer a FULL REFUND of the cost of your future boat booking, including any costs already incurred, if your booking is within a country listed as an Affected Area by WHO, and in the case of one or more of the following*:

 

• An International travel ban is set in your destination, preventing you from travel outside of your country

• You or a member of your crew has contracted COVID-19

• The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends all but essential travel to that region

 

*Affected areas are considered those countries, provinces, territories, or cities experiencing ongoing transmission of COVID-19, in contrast to areas reporting only imported cases. This guarantee applies to FUTURE bookings and is redeemable up to 28 days prior to the first day of your trip.

 

*Please note that this does not apply to any flights or transfer costs*

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As well as our guarantee, we strongly recommend you get travel insurance to cover the cost of cancelled flights in a worst-case scenario. 

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2. Already have a trip booked?

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If a trip has to be cancelled due to one or more of the following reasons;

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• An International travel ban is set in your destination, preventing you from travel outside of your country

• You or a member of your crew has contracted COVID-19

• The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends all but essential travel to that region

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Then we will offer you the opportunity to re-book your trip for the same price later in the year. We are not able to guarantee a refund at this time, however, we are in communication with the charter companies and will fight to arrange refunds on a case by case basis, although this is at the discretion of our partners.

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If you are worried about the current climate and you wish to cancel/change your trip, we understand and are relaxing our normal booking policy.

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• We can offer the opportunity to rebook a trip in 2020 or 2021. Your last payment will be suspended until 1 month prior to the date of your future trip.

• We are not able to offer any refunds for a trip that you have chosen to cancel - we strongly recommend that you rearrange the trip for no extra cost.

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Please contact our team as early as possible at info@above-deck.com if you wish to move your trip.

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*Please note that this does not apply to any flights or transfer costs*

 

Above Deck continues to monitor the situation and will inform affected travelers of any essential new advisories as soon as possible.

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For the latest travel advice, including security and local laws, as well as passport and visa information, visit the FCO website here.

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If you have any questions, or wish to discuss your options, please get in touch.